All orders are shipped within 3-5 business days, excluding special order items such as anilox rollers for proofers, certain diameter or circumference tapes, and more. Most orders are shipped within 24-48 hours.
Shipping rates are calculated automatically on the Check Out page. UPS is our preferred carrier, however, there may be times when FedEx or another carrier is used. At those times, you will only pay the shipping cost shown to you during check out, even if the actual cost is more.
When your order has shipped, you will receive an email with your tracking information, which will show you the carrier used and when to expect delivery.
If you would like to return a product, please contact us for a Return Merchandise Authorization number and instructions.
In most cases, returns will incur a 10% restocking fee.
Techkon warranties the Products against defects in material and design for a period of twenty four (24) months from the date of shipment from Techkon’s facility, unless mandatory law provides for longer periods. The SpectroDrive has a warranty of twelve (12) months. During such time, Techkon will either replace or repair at its discretion defective parts free of charge. Techkon’s warranties do not cover failure of warranted goods resulting from: (i) damage after shipment, accident, abuse, misuse, neglect, alteration or any other use not in accordance with Techkon’s recommendations, accompanying documentation, published specifications, and standard industry practice; (ii) repair or service by anyone other than Techkon or its authorized representatives.
Techkon USA will guarantee the device for thirty (30) days. This is a full, money-back guarantee. If the customer is not completely satisfied with the device, they may return it to Techkon USA for a replacement or full refund within ninety (90) days from the customer purchase date (not including shipping charges). The customer agrees to allow Techkon to resolve any issues that arise during the thirty (30) day guarantee period.