Shorter runs. Faster turn times. Accurate, consistent color. In order to remain competitive, printers and packaging converters must address these market trends. Reducing make-ready time and waste, and minimizing errors and rework, are critical to profitability. Managing color by eye and/or depending on ink density measurements will not deliver against these requirements. By introducing next-generation color measurement instruments into the press-side quality control process, printers and packaging converters can assure optimum color quality, fast make-ready and reduced waste.
IntelliTrax2 links to other X-Rite IntelliTrax systems across the plant or across multiple sites, providing up-to-date centralized job information and color standards as well as exceptional inter-model agreement with the X-Rite eXact handheld spectrophotometer.
All orders are shipped within 3-5 business days, excluding special order products. Most are shipped within 24-48 hours.
Shipping rates are calculated automatically on the Check Out page. UPS is our preferred carrier, however, there may be times when FedEx or another carrier is used. At those times, you will only pay the shipping cost shown to you during check out, even if the actual cost is more.
When your order has shipped, you will receive an email with your tracking information, which will show you the carrier used and when to expect delivery.
If you would like to return a product, please contact us for a Return Merchandise Authorization number and instructions.
In most cases, returns will incur a 10% restocking fee.
X-Rite warrants this Product against defects in material and workmanship for a period of twelve (12) months from the date of shipment from X-Rite’s facility, unless mandatory law provides for longer periods. During such time, X-Rite will either replace or repair at its discretion defective parts free of charge.
At the time you purchase your X-Rite instrument you may elect to take advantage of an extended warranty for those X-Rite Instruments that come with a standard one-year warranty. For a nominal charge you can extend the standard one-year warranty on your instrument to a full three years.
Loaner units are available for a fee for most units and will ship on a first come first service basis. It is important to contact an X-Rite service center in advance when possible to arrange a loaner unit. Fees will be billed for all service units that aren’t returned within 5 business days from the return of your original unit.
Out of warranty repair of X-Rite products is done using a flat-rate fee schedule, unless otherwise noted with Time & Materials (T&M) pricing. To qualify for the flat-rate program, the instrument must be mechanically complete and unmodified. If parts are missing, modified, or damaged due to misuse or abuse additional charges may apply. The flat-rate repair includes:
*Repairs during the 90 day warranty period will be done at no additional charge; overnight freight is not covered. The repair includes the greater of a simple 30 day warranty or the remaining balance of the original 90 day warranty (excluding lamps and batteries).
Instruments returned for certification will be tested and adjusted to meet factory specifications. Important: If you do not clearly specify “certification” service when you
return your instrument, we will perform a flat-rate repair. Certification service requires the return of your calibration reference with the instrument.
After certification, paper and film based calibration references will be replaced with a new reference – ceramic and opal references will be verified and calibrated. A statement of traceability for the reference and a certificate of performance will be returned with your instrument.
The Full Service Contract includes our Annual Five Point Checkup service and priority turnaround time in our repair center. This yearly instrument inspection keeps your device
measuring with optimal precision to original manufactured specifications. An X-Rite certified technician will:
X-Rite will provide a paper certificate or dated certification sticker. All device performance records are kept on file at our color lab. To satisfy the requirements of ISO 9000, factory certification is recommended once a year.
Service Contracts are sold exclusively to the end –user, they are not sold through distribution channels.